Shell United Kingdom Customer Satisfaction Survey

We would love to hear about your Shell experience. Your feedback matters to us.

The Voice of Customer survey is conducted by Service Management Group (SMG) on behalf and under the instructions of the Shell Group for the purposes of market research and analysis of customer satisfaction. Your survey responses will be used in accordance with the Shell Privacy Statement which supplements the existing Shell Privacy Notice. SMG uses your responses for further market research analysis purposes, as described in its own Privacy Policy, including service improvement, benchmarking across brands and to ensure the functionality and security of this survey through necessary cookies.

Upon completion of this survey, you will be given the opportunity to enter our prize draw to win £100 worth of Shell V-Power. To be eligible, you must be 18 years of age or older. To view the official Terms and Conditions, click on the link at the bottom of the page.